Streamlining business operations, performance improvement and cost efficiencies
Change management and business planning across customer services and communications systems
Evaluating, designing, reorganising, implementing and managing change to work practices, analysis and reporting systems, including company turn round situations.
Cost savings and efficiencies
Real time reviews to promote cost effective management of business operations and information flows, with focus in the corporate, planning and marketing disciplines.
Customer services and call centre functions
Monitoring, review and improvement of work practices, management information flows and communication with targets and customers.
Work flows, forecasting, supply chain and stock usage / management.
Project and interim management
Flexible ways of working to suit individual client needs and outcomes.
Internal communications systems and staff interfaces with IT
Computer systems, online networks and their functionalities provide the mechanism. Effectiveness is delivered via how people interface with them.
Planning, direct marketing, databases, CRM and NPD
Marketing and media planning
Optimising marketing / media / advertising spend and budgets in both offline and online sectors.
e-commerce, Direct Marketing and Database Marketing
Specific expertise and longstanding experience in these channels, including management usage of customer focused database information.
Customer relationship management
Data skills in influencing the interface with customers and handling meaningful and cost effective segmentations based on motivations and activity.
New product development
Overseeing NPD and range extension initiatives.
Insight and Market intelligence
Company information functions, market data and consumer insight
Company MR and information functions
Establishing, running and managing company MR and information functions on an interim, continuous or need to use basis
Understanding and evaluating markets
With the focus on the consumer, existing customers and targets, providing comprehensive market assessments in UK, Europe and global.
Insight and Market Research
Accessing the full range of quantitative, qualitative and online research techniques and covering both consumer and B2B sectors.
Training and mentoring
Developing people and building teams
The people in your business
Getting the best out of your people resources – people management, team building and staff motivation, training and mentoring programmes.